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Shipping Policy

Shipping Policy

1. Delivery Zones:

  • We currently offer delivery services within Dubai city limits. Please check our website for specific delivery areas and zones.

2. Delivery Timeframes:

  • We strive to deliver your order within 48 hours of order confirmation. Delivery times may vary depending on the time of day and your location within Dubai.

3. Delivery Charges:

  • Delivery charges will be calculated based on your delivery address and order size. Details can be found in the checkout process.

4. Order Tracking:

  • You will be informed of your order in real time using our tracking feature. You will receive a confirmation message once your order is dispatched.

5. Delivery Schedule:

  • We offer deliveries 7 days a week, with flexible time slots. Please choose a suitable time slot during checkout.

6. Quality Assurance:

  • Our team takes utmost care in packaging and handling your organic produce to maintain its freshness and quality during transit.

Return & Exchange Policy

Return and Refund Policy

1. Quality Guarantee:

  • We take pride in delivering the highest quality organic food, fruits, and vegetables. If you receive a product that doesn't meet our quality standards, please contact us within 24 hours of delivery.

2. Reporting Issues:

  • To report quality issues, please email us at [email address] with clear photos of the product and a description of the issue. We will investigate the matter promptly.

3. Return and Refund Process:

  • If a product doesn't meet our quality standards, we will arrange for a replacement or issue a refund to your original payment method.

4. Refund Timeframe:

  • Refunds will be processed within 10 business days from the date of the refund request. Please allow additional time for the refund to reflect in your account.

5. Cancellation Policy:

  • You may cancel an order within 1 hour of placing it, as long as the order has not been dispatched. Cancellations after this period may be subject to a cancellation fee.

6. Contact Us:

  • If you have any questions or concerns about your order, delivery, or returns, please feel free to contact our customer support team at info@aivegables.com or +971504854513.

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